Frequently Asked Questions
If you don’t find the answer to your question here, please get in touch.
At Kind support, we're committed to providing personalised comfort to our clients, enabling them to tackle their daily challenges with confidence. Our reliable, professional, and compassionate care offers peace of mind to both our clients and their families. We tailor our services to meet the unique needs and preferences of each client, empowering them to take meaningful steps towards greater independence. With Koalakare, you can trust that you're receiving the finest care available.
At Kind support, we're a registered NDIS provider specializing in providing support in several areas, including:
- Assistance with daily Personal activities
- Development of daily living and life skills
- Household tasks
- Participation in community Social, and civic activities
- Assistance with travel and transportation arrangements.
Our mission is to help our clients achieve their lifelong goals through high-quality, personalised care that's tailored to their unique needs and preferences.
Kind support is available to our clients around the clock, 24 hours a day, seven days a week. If you have an emergency outside of regular business hours.
At Kind support, we understand the importance of prompt and reliable communication. Our team is committed to answering incoming calls promptly and addressing any queries or concerns in a timely manner, with a guaranteed response time of no more than two hours, 24 hours a day. We know that choosing a caregiver agency for your loved ones can be challenging, which is why we're always here to help. If you have any questions or require additional information, please don't hesitate to reach out to us at any time.
The National Disability Insurance Scheme (NDIS) is a program designed to provide support to individuals with disabilities, empowering them to engage in everyday activities and achieve their goals. This program is available to all Australian citizens, permanent residents, or individuals with significant disabilities who seek to enhance their independence, involvement in the community, and overall wellbeing.
The National Disability Insurance Agency (NDIA) is responsible for implementing the NDIS and ensuring that eligible individuals, their families, and caregivers receive the support they need. To learn more about how the NDIS can help you or a loved one, please visit www.ndis.gov.au or call 0434 828 821.
At Kind support, we recognise the significance of the relationship between our clients and their caregivers. That's why we strive to maintain consistency by assigning the same caregiver to each client unless the client requests a change or discontinuation of services. We believe that this approach helps to foster trust, familiarity, and a sense of continuity for our clients, enabling them to receive the highest quality care possible.
At Kind support, we understand that the safety and wellbeing of our clients is of utmost importance. That's why we only recruit experienced, dependable, and compliant workers with a proven track record in providing quality support and helping clients achieve their goals. Our staff undergo a rigorous recruitment and selection process that includes:
- An in-depth recruitment process
- Competency assessment
- Comprehensive reference checks
- National Police checks
- Working with children checks
- Disability Worker Exclusion Scheme checks
- Extensive training in first aid, manual handling, life support, and more
- Mental Health First Aid Training, as needed
- 100-point identity checks and more
We take sourcing, placement, training, and supervision of our staff very seriously, ensuring that we only provide the highest quality care to our clients. Contact us to learn more about our recruitment process and how we ensure the safety and wellbeing of our clients.